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</style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"> | | The XML C parser and toolkit of GnomeReporting bugs and getting help |
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<center>Related links</center> | |
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| Well, bugs or missing features are always possible, and I will make a |
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point of fixing them in a timely fashion. The best way to report a bug is to
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use the Gnome
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bug tracking database (make sure to use the "libxml2" module name). I
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look at reports there regularly and it's good to have a reminder when a bug
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is still open. Be sure to specify that the bug is for the package libxml2.For small problems you can try to get help on IRC, the #xml channel on
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irc.gnome.org (port 6667) usually has a few people subscribed which may help
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(but there is no guarantee and if a real issue is raised it should go on the
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mailing-list for archival).There is also a mailing-list xml@gnome.org for libxml, with an on-line archive (old). To subscribe to this list,
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please visit the associated Web page and
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follow the instructions. Do not send code, I won't debug it
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(but patches are really appreciated!).Please note that with the current amount of virus and SPAM, sending mail
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to the list without being subscribed won't work. There is *far too many
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bounces* (in the order of a thousand a day !) I cannot approve them manually
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anymore. If your mail to the list bounced waiting for administrator approval,
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it is LOST ! Repost it and fix the problem triggering the error. Also please
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note that emails with
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a legal warning asking to not copy or redistribute freely the information
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they contain are NOT acceptable for the mailing-list,
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such mail will as much as possible be discarded automatically, and are less
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likely to be answered if they made it to the list, DO NOT
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post to the list from an email address where such legal requirements are
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automatically added, get private paying support if you can't share
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information.Check the following before
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posting:
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Read the FAQ and use the
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search engine to get information related to your problem.
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Make sure you are using a recent
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version, and that the problem still shows up in a recent version.
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Check the list
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archives to see if the problem was reported already. In this case
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there is probably a fix available, similarly check the registered
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open bugs.
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Make sure you can reproduce the bug with xmllint or one of the test
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programs found in source in the distribution.
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Please send the command showing the error as well as the input (as an
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attachment)
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Then send the bug with associated information to reproduce it to the xml@gnome.org list; if it's really libxml
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related I will approve it. Please do not send mail to me directly, it makes
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things really hard to track and in some cases I am not the best person to
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answer a given question, ask on the list.To be really clear about support:
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Support or help requests MUST be sent to
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the list or on bugzilla in case of problems, so that the Question
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and Answers can be shared publicly. Failing to do so carries the implicit
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message "I want free support but I don't want to share the benefits with
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others" and is not welcome. I will automatically Carbon-Copy the
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xml@gnome.org mailing list for any technical reply made about libxml2 or
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libxslt.
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There is no guarantee of support. If
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your question remains unanswered after a week, repost it, making sure you
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gave all the detail needed and the information requested.
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Failing to provide information as requested or double checking first
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for prior feedback also carries the implicit message "the time of the
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library maintainers is less valuable than my time" and might not be
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welcome.
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Of course, bugs reported with a suggested patch for fixing them will
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probably be processed faster than those without.If you're looking for help, a quick look at the list archive may actually
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provide the answer. I usually send source samples when answering libxml2
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usage questions. The auto-generated documentation is
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not as polished as I would like (i need to learn more about DocBook), but
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it's a good starting point.Daniel Veillard </body></html>
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