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<page xmlns="http://projectmallard.org/1.0/" type="topic" style="problem" id="mouse-problem-notmoving" xml:lang="hi">
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<info>
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<link type="guide" xref="mouse#problems"/>
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<revision pkgversion="3.8" date="2013-03-13" status="candidate"/>
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<revision pkgversion="3.18" date="2015-09-29" status="final"/>
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<credit type="author">
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<name>फील् बूल्</name>
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<email>philbull@gmail.com</email>
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</credit>
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<credit type="author">
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<name>शॅन मेक्केक् </name>
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<email>shaunm@gnome.org</email>
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</credit>
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<include xmlns="http://www.w3.org/2001/XInclude" href="legal.xml"/>
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<desc>How to check why your mouse is not working.</desc>
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</info>
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<title>Mouse pointer is not moving</title>
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<links type="section"/>
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<section id="plugged-in">
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<title>Check that the mouse is plugged in</title>
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If you have a mouse with a cable, check that it is firmly plugged in to
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your computer.
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If it is a USB mouse (with a rectangular connector), try plugging it in to a
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different USB port. If it is a PS/2 mouse (with a small, round connector with
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six pins), make sure that it is plugged in to the green mouse port rather
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than the purple keyboard port. You may need to restart the computer if it was
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not plugged in.
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</section>
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<section id="broken">
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<title>Check that the mouse actually works</title>
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Plug the mouse in to a different computer and see if it works.
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If the mouse is an optical or laser mouse, a light should be shining out
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of the bottom of the mouse if it is turned on. If there is no light, check
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that it is turned on. If it is and there is still no light, the mouse may be
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broken.
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</section>
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<section id="wireless-mice">
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<title>Checking wireless mice</title>
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<list>
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<item>
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Make sure the mouse is turned on. There is often a switch on the
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bottom of the mouse to turn the mouse off completely, so you can take it
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with you without it constantly waking up.
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</item>
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<item>If you are using a Bluetooth mouse, make sure you have actually paired the
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mouse with your computer. See <link xref="bluetooth-connect-device"/>.</item>
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<item>
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Click a button and see if the mouse pointer moves now. Some wireless mice go
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to sleep to save power, so might not respond until you click a button.
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See <link xref="mouse-wakeup"/>.
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</item>
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<item>
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Check that the battery of the mouse is charged.
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</item>
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<item>
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Make sure that the receiver (dongle) is firmly plugged in to the computer.
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</item>
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<item>
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If your mouse and receiver can operate on different radio channels, make
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sure that they are both set to the same channel.
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</item>
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<item>
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You may need to press a button on the mouse, receiver or both to establish
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a connection. The instruction manual of your mouse should have more details
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if this is the case.
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</item>
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</list>
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Most RF (radio) wireless mice should work automatically when you plug them
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into your computer. If you have a Bluetooth or IR (infrared) wireless mouse,
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you may need to perform some extra steps to get it working. The steps might
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depend on the make or model of your mouse.
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</section>
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</page>
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