|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
xmlns:its="http://www.w3.org/2005/11/its"
|
|
Packit Bot |
4b9ea4 |
type="topic" style="task"
|
|
Packit Bot |
4b9ea4 |
id="net-wireless-troubleshooting-hardware-info">
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<info>
|
|
Packit Bot |
4b9ea4 |
<link type="next" xref="net-wireless-troubleshooting-hardware-check"/>
|
|
Packit Bot |
4b9ea4 |
<link type="guide" xref="net-wireless-troubleshooting"/>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<revision pkgversion="3.4.0" date="2012-03-05" status="outdated"/>
|
|
Packit Bot |
4b9ea4 |
<revision pkgversion="3.10" date="2013-11-10" status="review"/>
|
|
Packit Bot |
4b9ea4 |
<revision pkgversion="3.18" date="2015-09-28" status="final"/>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<credit type="author">
|
|
Packit Bot |
4b9ea4 |
<name>Contributors to the Ubuntu documentation wiki</name>
|
|
Packit Bot |
4b9ea4 |
</credit>
|
|
Packit Bot |
4b9ea4 |
<credit type="author">
|
|
Packit Bot |
4b9ea4 |
<name>GNOME Documentation Project</name>
|
|
Packit Bot |
4b9ea4 |
<email>gnome-doc-list@gnome.org</email>
|
|
Packit Bot |
4b9ea4 |
</credit>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude"/>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<desc>You may need details such as the model number of your wireless
|
|
Packit Bot |
4b9ea4 |
adapter in subsequent troubleshooting steps.</desc>
|
|
Packit Bot |
4b9ea4 |
</info>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<title>Wireless network troubleshooter</title>
|
|
Packit Bot |
4b9ea4 |
<subtitle>Gather information about your network hardware</subtitle>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
In this step, you will collect information about your wireless network
|
|
Packit Bot |
4b9ea4 |
device. The way you fix many wireless problems depends on the make and model
|
|
Packit Bot |
4b9ea4 |
number of the wireless adapter, so you will need to make a note of these
|
|
Packit Bot |
4b9ea4 |
details. It can also be helpful to have some of the items that came with your
|
|
Packit Bot |
4b9ea4 |
computer too, like device driver installation discs. Look for the following
|
|
Packit Bot |
4b9ea4 |
items, if you still have them:
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
<list>
|
|
Packit Bot |
4b9ea4 |
<item>
|
|
Packit Bot |
4b9ea4 |
The packaging and instructions for your wireless devices (especially
|
|
Packit Bot |
4b9ea4 |
the user guide for your router)
|
|
Packit Bot |
4b9ea4 |
</item>
|
|
Packit Bot |
4b9ea4 |
<item>
|
|
Packit Bot |
4b9ea4 |
The disc containing drivers for your wireless adapter (even if it only
|
|
Packit Bot |
4b9ea4 |
contains Windows drivers)
|
|
Packit Bot |
4b9ea4 |
</item>
|
|
Packit Bot |
4b9ea4 |
<item>
|
|
Packit Bot |
4b9ea4 |
The manufacturers and model numbers of your computer, wireless adapter
|
|
Packit Bot |
4b9ea4 |
and router. This information can usually be found on the
|
|
Packit Bot |
4b9ea4 |
underside or reverse of the device.
|
|
Packit Bot |
4b9ea4 |
</item>
|
|
Packit Bot |
4b9ea4 |
<item>
|
|
Packit Bot |
4b9ea4 |
Any version or revision numbers that may be printed on your wireless
|
|
Packit Bot |
4b9ea4 |
network devices or their packaging. These can be especially helpful, so
|
|
Packit Bot |
4b9ea4 |
look carefully.
|
|
Packit Bot |
4b9ea4 |
</item>
|
|
Packit Bot |
4b9ea4 |
<item>
|
|
Packit Bot |
4b9ea4 |
Anything on the driver disc that identifies either the device itself,
|
|
Packit Bot |
4b9ea4 |
its “firmware” version, or the components (chipset) it uses.
|
|
Packit Bot |
4b9ea4 |
</item>
|
|
Packit Bot |
4b9ea4 |
</list>
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
If possible, try to get access to an alternative working internet
|
|
Packit Bot |
4b9ea4 |
connection so that you can download software and drivers if necessary.
|
|
Packit Bot |
4b9ea4 |
(Plugging your computer directly into the router with an Ethernet network
|
|
Packit Bot |
4b9ea4 |
cable is one way of providing this, but only plug it in when you need
|
|
Packit Bot |
4b9ea4 |
to.)
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
Once you have as many of these items as possible, click
|
|
Packit Bot |
4b9ea4 |
<gui>Next</gui>.
|
|
Packit Bot |
4b9ea4 |
|
|
Packit Bot |
4b9ea4 |
</page>
|